Frequently Asked Questions

We're happy to answer your questions and please contact us if you'd like more information.

EXPERIENCE: What separates Echelon from the rest?
We have built a global network in the aviation industry with more than 30 years of experience and are dedicated to safety and customer service. We also have access to aviation market data that allows us to optimize pricing.

AIRCRAFT OPTIONS: What aircraft do you offer?
We arrange business props with 6-8 seats, small cabin jets with 6-8 seats, midsize cabin jets with 7-9 seats and large cabin jets with 10-16 seats.

LOCATION OF AIRCRAFT: Where is your base?
We have access to aircraft worldwide so are not restricted to a specific region.

CHARTER, JET MEMBERSHIP, LEASE: How do I choose?
We analyze your travel needs and business objectives, and then present you with a customized solution. The solution may be exclusive to charter, jet membership or aircraft leasing or a combination.

LEASE: What types of leases are available?
We arrange various types of lease agreements which may include: Aircraft, Crew, Maintenance, Insurance and Fuel or any combination.

ACQUIRING AIRCRAFT: What is the average time involved when acquiring an aircraft?
Delivery may range from 2 to 6 months.

SPECIFIC AIRCRAFT REQUESTS: Can I use a specific aircraft type?
Absolutely. Depending on availability, we will do our best to ensure your requested aircraft is arranged.

POSITIONING FEES: Do I have to pay to position a jet?
There are no positioning costs for jet membership. Charter is subject to positioning costs.

ALL-INCLUSIVE: What is included when I fly?
There are no hidden costs. Your hourly rate includes all flight costs, standard catering and flight phone.

ADDITIONAL CHARGES: Are there any extra charges?
Prices do not include applicable taxes and fees, deicing, international charges, additional crew (if required) and fuel surcharges. Charges are applied to each flight and/or may not apply.

SAFETY: What is your safety record?
Flights are arranged by Echelon and operated by certified air carriers, who maintain full operational control of the flights at all times. Air carriers providing service must adhere to all applicable registrations, rules and regulations in their respective countries of origin and operation. Air Carriers may be audited by ARG/US or Wyvern and jets are maintained to the highest standards possible.

CUSTOMER SERVICE: What are your hours of operation?
Echelon is available 24/7/365 and we will respond to any request immediately.